Refund policy

Refund and Return Policy

Thank you for supporting Questions and Perspectives (Q&P) by KimUnity Soulutions LLC. Please read our policy for digital and physical products below.

Digital Products (App Subscriptions and Digital Workbooks)

Because digital products and subscriptions provide immediate access, all sales are generally final. However, we care about your experience.

Subscriptions: You may cancel your monthly or annual subscription at any time. When you cancel, your access continues until the end of your current billing period, and you will not be charged again. We do not provide partial refunds for unused time in a billing period.

Digital workbooks and downloads: Because these are delivered instantly and cannot be returned, all sales are final once access is granted. If you experience a technical problem accessing your purchase, contact us within 7 days at support@kimunitysoulutions.com and we will make it right.

If you believe you were charged in error, reach out within 7 days and we will review your request personally.

Physical Products (Card Decks and Printed Materials)

We want you to love your Q&P deck. If something is not right, we are here to help.

Damaged or defective items: If your item arrives damaged or defective, contact us within 14 days of delivery at support@kimunitysoulutions.com with a photo, and we will send a replacement at no cost to you.

Returns: Unopened physical products may be returned within 14 days of delivery for a refund of the product price. Return shipping is the responsibility of the customer unless the item was damaged or defective. Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5 to 10 business days.

Opened or used items cannot be returned unless they are defective.

How to Reach Us

For any refund, return, or access question, email support@kimunitysoulutions.com. We read every message personally and will respond within 2 business days.

This policy is part of our commitment to conscious communication, in business as in conversation.